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The IT Help Desk Support I role involves providing advanced technical support, managing service tickets, maintaining system performance, and mentoring junior technicians in a SaaS environment, ensuring excellent IT service delivery.

Perform manual testing across browser, mobile, API, and embedded applications; document and maintain test cases; report defects; analyze test results; troubleshoot software issues; work with development team to improve quality.

Partner with enterprise sales to quantify and communicate TCPs business value. Lead discovery, build ROI models and executive business cases, present to C-suite buyers, benchmark opportunities, and scale value-selling through tools, case studies, and seller coaching.

The Mid-Market Sales Manager will drive sales strategies, manage a SaaS sales team, and collaborate cross-functionally to achieve growth goals.

The IT Help Desk Support I technician provides advanced technical support in a SaaS environment, troubleshooting hardware and software issues, managing service tickets, and collaborating with internal teams to enhance IT service delivery.

Lead and execute multiple complex software implementation projects as primary customer contact. Perform on-site and remote installations, configurations, integrations, training, and troubleshooting. Manage timelines, budgets, deliverables, documentation, stakeholder communication, escalations, and risk mitigation. Drive customer satisfaction, process improvements, and cross-functional coordination while supporting people development.

Lead and grow a Mid-Market SaaS sales team to achieve double-digit net ARR growth. Evolve GTM strategy, improve sales processes, manage pipeline and territory plans, pursue new verticals, collaborate with Marketing and Product, and build a high-performing, data-driven sales culture.

As a Growth Account Executive, you will drive sales growth by expanding existing customer accounts, conducting needs assessments, managing pipelines, and ensuring customer satisfaction. Responsibilities include meeting sales quotas and territory planning, along with effective communication and relationship-building.

The Growth Account Executive is responsible for expanding revenue within existing accounts through upselling and cross-selling, running a full sales cycle, and maintaining pipeline accuracy in Salesforce.

The Mid-Market Account Manager generates sales from existing customers by cross-selling and up-selling, while achieving sales revenue quotas and maintaining customer relationships.