Top Tech Jobs & Startup Jobs

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.

Owns core People Operations, including HRIS administration, employee records, compliance, benefits, onboarding, offboarding, and employee experience. Administers benefits programs, leads open enrollment and qualifying life events, partners with Finance on compensation and headcount, and coordinates new-hire readiness with Recruiting, IT, and Finance. Builds scalable People processes and uses AI automation to streamline recurring workflows. Requires knowledge of federal and California employment regulations and hands-on HR operations experience.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Lead and scale Serval’s cybersecurity detection and response program. Design and operate monitoring, triage, investigation, containment, remediation, incident response, and recovery processes. Build and mentor teams across observability, detection and response, and threat intelligence. Establish playbooks, escalation paths, on-call operations, tabletop exercises, and continuous improvement. Partner with Engineering, Product, and Infrastructure to embed reliable telemetry and security capabilities across cloud, corporate, and production environments.

Lead corporate security for endpoints, device trust, SaaS posture, workforce identity, and network access. Build teams, automate controls as code, implement allowlisting, binary authorization, 802.1x, and govern OAuth/MFA to enforce least-privilege across the company.

Build and lead Serval’s founding Associate Account Executive program, including cohort recruiting, curriculum, coaching, pipeline generation, certifications, graduation criteria, and AE placement. Own program economics, forecasting, CRM discipline, and qualified pipeline results while partnering with sales, marketing, RevOps, enablement, executives, and universities. Develop early-career sellers into full-cycle Account Executives and create a scalable, high-performing talent pipeline.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Build and scale Serval’s sales enablement engine by translating complex AI capabilities into messaging, training, demos, discovery guides, and reusable assets. Partner with Engineering and Sales to support product launches, reduce sales ramp time, analyze Gong calls, identify objections, and develop AI-powered workflows that automate enablement content creation and updates.

Own strategic customer deployments from pilot through production, building AI agents, configuring integrations, advising on AI adoption, and leading migrations. Serve as the primary technical relationship while troubleshooting production code, analyzing databases and API interactions, and partnering with Engineering, Sales, and Marketing. Translate customer needs into product improvements and repeatable go-to-market processes.

Leads and scales Serval’s founding mid-market account executive team while remaining a player-coach with an individual book of business. Responsibilities include hiring, coaching, pipeline and forecast management, quota attainment, sales playbook development, ICP and pricing strategy, CRM discipline, cross-functional collaboration, and closing complex IT and Security deals. The role is based in the San Francisco headquarters five days per week and requires approximately 25% travel.