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Manage commercial auto liability and bodily injury claims from inventory through resolution. Responsibilities include evaluating medical aspects, negotiating settlements, making independent decisions, providing customer service, and retaining and directing defense counsel. The role requires strong communication, teamwork, problem-solving, and negotiation skills in a fast-paced claims environment.

Investigate, evaluate, negotiate, and resolve complex bodily injury and liability claims. Manage reserves, coverage analysis, litigation, defense counsel, mediations, settlements, documentation, subrogation, and claim service providers. Maintain required adjuster licenses, report risks, collaborate with insureds, claimants, attorneys, and internal teams, and travel periodically for investigations, mediations, or trials.

Leads QA automation initiatives by developing and maintaining automated functional, regression, API, and integration test suites for Guidewire software and mobile applications. Improves CI/CD pipelines, performs root cause analysis, drives quality improvements, collaborates with developers and product owners, and mentors junior QA engineers.

Leads business process improvement and organizational transformation initiatives. Analyzes workflows, maps processes, identifies inefficiencies, applies Lean and Six Sigma methods, evaluates performance data, recommends automation solutions, and partners with cross-functional leaders to implement scalable improvements and drive change adoption.

Supports systems developers by writing application code, queries, reports, dashboards, and unit tests. Learns Agile and TDD practices, participates in software testing, code reviews, team ceremonies, documentation, and technology exploration while gaining hands-on experience in Java and analytics development.

Provides administrative and underwriting support across the policy lifecycle, including reviewing applications, analyzing loss and financial data, processing bind orders and endorsements, maintaining documentation, supporting renewals, communicating with agents and insureds, and assisting with reporting, training, and workflow management.

Conduct risk-control evaluations for motor carriers, assess safety culture and regulatory compliance, and recommend loss-prevention improvements. Advise transportation leaders, agents, and underwriters; develop reports, training resources, and safety programs; identify emerging risks; and support business decisions. The role requires strong communication, relationship-building, presentation, organizational, and influencing skills, along with frequent travel throughout Minnesota.

Provides administrative and underwriting support throughout the insurance policy lifecycle. Reviews fleet applications, analyzes loss and financial data, processes bind orders, endorsements, renewals, cancellations, and policy documentation, and communicates with agents, insureds, and internal teams. The role also supports reporting, workflow management, training, and time-sensitive underwriting operations while maintaining accuracy, confidentiality, and strong customer service.

Consults with large motor carrier customers to evaluate risks, analyze loss trends, and recommend risk mitigation strategies. Partners with National Accounts teams to acquire and retain profitable accounts, advises insured management teams, develops safety initiatives, coaches customers, and delivers presentations. The role is fully remote in the Midwest but requires frequent travel of 70%–80% monthly.

Lead and coordinate monthly, quarterly, and annual close processes; prepare state filings and regulatory reports; ensure compliance with GAAP and Statutory Accounting Principles; support internal and external audits; partner cross-functionally to improve reporting accuracy and efficiency.