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As a Senior Founding Engineer, you will build and maintain an AI-powered operating system for after school businesses, collaborating closely with the founding team and making key product decisions.

Lead and scale the post-sales organization across onboarding, customer success, and support. Build specialized teams, define handoffs and playbooks, improve time-to-value and retention, establish reporting and health scores, manage escalations, and partner with Product, Engineering, and Sales. The role initially carries a customer book before transitioning to full-time management and team building.

Own the end-to-end design and development of Noto’s product, from workflows and interfaces to database-backed features. Establish design systems, content standards, and quality benchmarks while identifying customer pain points and shipping intuitive solutions. Collaborate directly with users, guide engineering decisions, and combine product judgment, UX craft, writing, and full-stack development to improve complex operational software.

As the Implementation Lead, you'll be responsible for onboarding new customers, ensuring successful system configuration, training users, and providing ongoing support to maximize customer satisfaction and retention.

As a Founding Engineer at Noto, you'll develop an AI native operating system for after school businesses, take ownership of product development, and shape core technical decisions.

As the first Sales Development Representative at Noto, you'll define the outbound sales motion, engage small business owners, and help build a sales team culture focused on ownership and customer service.