Own defined product workflows for benefit verification and prior authorization, working directly with engineers to prototype, ship, and measure AI-driven improvements. Speak with clinical teams and customers to translate pain points into lightweight requirements, evaluate model outputs, and improve human-in-the-loop AI workflows. Become a domain expert in EHRs, payer portals, PBM formularies, and NCPDP standards to drive adoption and impact.

The Customer Experience Manager will oversee post-implementation relationships with customers, ensuring effective use of tools and driving long-term adoption and retention through data analysis and feedback to product and engineering teams.