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Manage strategic relationships with primarily fire agency customers, driving onboarding, adoption, retention, renewals, expansion, and customer satisfaction. Translate wildfire, weather, fire behavior modeling, and risk analytics concepts into actionable guidance. Lead training, business reviews, issue resolution, customer advisory activities, and success metrics reporting. Represent customer needs in product planning and improve customer success processes, playbooks, and engagement models.

Manage strategic SaaS customer relationships across fire agencies and utilities, driving onboarding, adoption, retention, renewals, expansion, and customer education. Translate wildfire, meteorological, and risk analytics concepts into operational guidance, resolve escalated issues, conduct business reviews, analyze customer health metrics, and represent customer needs in product planning. The role also develops success playbooks, leads advisory activities, and improves customer success processes.

Own financial planning, forecasting, budgeting, P&L modeling, variance analysis, scenario planning, and KPI reporting for a business unit. Partner with sales leadership on territory design, quota setting, capacity planning, forecasting, pipeline analytics, compensation plans, CRM data quality, and deal desk support. Advise business unit and sales leaders by translating financial and operational data into strategic decisions while coordinating with corporate finance and cross-functional teams.

Lead brand strategy and digital presence for a B2B climate-tech SaaS company. Translate complex science and AI into clear narratives, own visual and messaging standards, manage website/SEO/GEO, optimize digital channels, oversee UX and content strategy, manage agencies and freelancers, build scalable creative resources, and leverage AI tools to scale work. Serve as a cross-functional brand steward and thought partner to marketing, product, and leadership.

Lead end-to-end product design for geospatial, data-dense wildfire and weather risk products. Create intuitive maps, dashboards, and visualizations; run user research; develop design systems; integrate AI tools to accelerate workflows; collaborate with product, engineering, and science teams; present to stakeholders; and establish UX metrics to drive product decisions in high-stakes operational contexts.

Lead full lifecycle customer projects for Technosylva SaaS products: develop plans, coordinate technical teams and clients, manage timelines, deliverables, risks, and status communications, use PM tools (Notion, Jira, Smartsheets, MS Office/Google Apps), drive process improvements, and support leadership and strategic planning to ensure on-time, on-budget implementations and customer satisfaction.