Provide email, chat, and phone support for clients using a market research platform. Troubleshoot survey launches, survey logic, platform features, and technical issues; offer platform guidance, escalate bugs, and keep stakeholders informed. Help clients become more self-sufficient through clear explanations and self-service resources. Use AI tools as a quality-control layer, write and refine prompts, manage competing priorities, and collaborate asynchronously across teams.

Lead and execute product vision for a B2B SaaS market-research platform. Conduct market and competitive research, define and prioritize features, write user stories and acceptance criteria, collaborate with engineering, design, and cross-functional teams, support launches, track product performance, and iterate based on user feedback.