The Platform Success Manager guides clients in utilizing Sequoia's benefits, systems, and HRIS, ensuring optimal adoption and satisfaction while managing projects and fostering relationships.

Manage incoming payroll tax correspondence, support tax notice resolution, submit documents to agencies, maintain client payroll tax accounts in systems (PrismHR, MasterTax, ADP SmartCompliance, Salesforce), assist with compliance reporting (quarter-/year-end), and perform additional client-service and administrative tasks.