Manage customer implementation projects from kickoff through go-live, serve as primary customer contact, coordinate timelines and deliverables, partner with technical teams, run trainings and testing, mitigate risks, transition customers to account management, and identify expansion opportunities while maintaining project documentation and improving processes.

Implement, configure, and support Tenon within customer ServiceNow instances. Install and troubleshoot scoped apps, build reports and dashboards, create import sets and transform maps, migrate customizations, perform code reviews, gather requirements, run workshops, troubleshoot issues, and act as a technical advisor through implementation and post-go-live support.