Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Lead product positioning, messaging, launches, and sales enablement for a B2B SaaS behavioral-health product. Build category narrative, run go-to-market execution, create sales assets, maintain customer-facing product documentation, own competitive intelligence, and drive customer and market insights through interviews and win/loss analysis. Collaborate closely with Product, Sales, Marketing, and RevOps.