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Owns complex B2B SaaS customer deployments from kickoff through launch and expansion. Responsibilities include project planning, timeline and risk management, cross-functional technical coordination, customer communication, requirements gathering, telephony and workflow configuration, testing, documentation, and process improvement. The role partners with Product, Engineering, QA, Conversational Design, Account Management, and enterprise customer stakeholders to resolve blockers and deliver scalable implementations.

Own multiple complex B2B SaaS customer deployments from kickoff through launch and expansion. Build project plans, manage timelines, dependencies, risks, and communication, and coordinate Product, Engineering, QA, Design, and Account Management. Translate customer requirements into technical workstreams, configure telephony and agent workflows, support testing and launches, and guide enterprise stakeholders through technical decisions. Develop repeatable deployment processes, documentation, and scalable operating frameworks.

Own full sales cycle for enterprise healthcare customers—prospect, discovery, demos, negotiation, and close. Build outbound strategies, penetrate multi-location accounts, drive expansion from pilots to enterprise, manage pipeline and forecasting in HubSpot, exceed revenue goals, and partner with product and implementation to shape GTM motion.

Own full enterprise sales cycles for an AI-powered patient communication platform: prospect, demo, negotiate, close, and expand accounts. Build outbound strategies, manage pipeline in HubSpot, influence GTM, and exceed revenue targets in a fast-moving startup.

Sell an AI-powered patient communication platform to healthcare organizations. Own full enterprise sales cycle—prospecting, discovery, demos, negotiation, close—build pipeline, manage forecasts in HubSpot, drive expansion, and partner with leadership to shape GTM motion.

Lead and build the companys finance function: own financial modeling, month-end close, budgeting, board and investor reporting, and fundraising support. Partner with cross-functional leaders on headcount, pricing, GTM investments, SaaS metrics, and customer contracts. Establish finance and Revenue Operations processes, systems, and reporting, then scale the finance team over time.

Lead and build the finance function: own FP&A, financial modeling, month-end close, board and fundraising reporting, partner across teams on budgets, SaaS metrics, contracts, and build Revenue Operations and financial processes.

Build full-stack, AI-powered features for a healthcare conversational platform. Develop React/Next.js frontends, Python/FastAPI backends, cloud-deployed services, LLM-driven workflows, integrations with third-party healthcare systems, and maintain reliability, testing, and observability while owning projects end-to-end.

Build end-to-end features across frontend, backend, and AI workflows using React/Next.js and Python/FastAPI. Own projects from design to deployment, integrate with healthcare systems, improve reliability and AI-powered patient engagement, and collaborate cross-functionally.