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The Senior Software Engineer will design, build, and operate backend services, ensuring system reliability and performance while collaborating with others in a high-growth environment.

Own post-sale relationships with large enterprise customers, driving adoption, measurable value, renewals, and expansion of AI workforce solutions. Define success metrics, lead business reviews, monitor account health, identify growth opportunities, and collaborate with engineers, deployment strategists, and sales on new workflows. Translate customer feedback into product improvements and create scalable onboarding playbooks and best practices.

The Software Engineer will design and operate backend services, improve system performance, and collaborate with teams while taking ownership of projects.

Manage internal IT operations, including identity and access management, onboarding and offboarding, Google Workspace or Microsoft 365 administration, device management, support tickets, access requests, automation, troubleshooting, and documentation. The role requires hands-on administration of identity providers, MDM platforms, SaaS applications, and endpoint fleets while maintaining security, compliance, SLAs, and clear communications.

Build and automate HappyRobot’s revenue accounting function from scratch. Responsibilities include designing revenue close processes, configuring the revenue sub-ledger, automating revenue recognition and accounts receivable workflows, evaluating ASC 606 treatment for complex contracts, calculating credit-pool breakage and true-ups, and developing audit-ready revenue policies. The role partners with Sales, Deal Desk, RevOps, engineering, and company leadership while applying AI tools to streamline finance operations.

Generates and qualifies new business opportunities through outbound prospecting, researching potential clients, managing prospects in a CRM, conducting market research, refining outreach with sales and marketing, and meeting outreach, meeting, and opportunity-generation KPIs.

Build and deploy internal AI agents, applications, data pipelines, integrations, and operational workflows used across Product, Engineering, Deployments, GTM, and Operations. Partner with cross-functional stakeholders to automate recurring work, improve deployment and release processes, coordinate labeling operations, support technical commercial enablement, and contribute to pricing and product analysis.

Own product positioning, messaging, launches, growth experiments, activation, onboarding, and conversion initiatives. Partner with Product, Engineering, Sales, and Growth to align narratives, enable launches, and improve adoption. Conduct customer and market research, track competitors, create marketing assets, and test distribution channels. The role requires strong writing, product intuition, strategic thinking, and hands-on execution in a high-growth B2B SaaS or AI environment.

Leads HappyRobot’s company narrative, brand voice, content strategy, communications, and thought leadership. Builds the content and communications function, develops customer stories and campaigns, manages milestone announcements, supports founder communications, and cultivates relationships with journalists, podcasts, events, and industry influencers. Partners with Marketing, Product, Sales, and executives to position the company as a category leader in AI, automation, and enterprise technology.

Leads and builds HappyRobot’s product marketing function, owning positioning, messaging, competitive intelligence, product launches, go-to-market strategy, enablement, and customer-facing content. Defines target personas and buying committees, translates technical AI products into compelling narratives, partners cross-functionally with Product, Sales, Marketing, and Customer teams, and recruits the product marketing team. Requires strong enterprise software marketing expertise, technical communication skills, and knowledge of generative and agentic AI.