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The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Lead and manage a systems engineering team to develop, productize, and qualify next-generation OCD spectroscopic ellipsometer metrology systems. Provide technical leadership on optics/physics, drive NPI and customer qualification, resolve escalations, interface with suppliers, and support manufacturing and field-service transfer, reliability improvements, and subsystem characterization.

Lead global technical product support strategy for capital equipment, focusing on lithography and panel inspection, ensuring tool availability and customer satisfaction through collaboration and operational excellence.

The Senior Systems Engineer will develop and optimize metrology capabilities for the Iris T1 platform, collaborating across teams to ensure system performance and integration, while also supporting installations and developing documentation.

Lead and structure design programs for lithography product lines, develop system and subsystem requirements, coordinate HW and SW teams, define test/success criteria, and shepherd products from concept through release and introduction to manufacturing.

Lead PLM and configuration engineer owning Windchill PDM/PLM administration, part/lifecycle governance, PLM-ERP-CAD integration, ECO/ECN release processes, drawing/GD&T reviews, NPI support, best-practice training, and dashboards with Excel/Power BI.

Support sustaining and new-design mechanical and opto-mechanical subsystems for semiconductor metrology products. Tasks include component selection, CAD modeling, FEA, prototype build/test, fixture design, BOM/revision control, manufacturing documentation, supplier coordination, and compliance support. Interfaces with cross-functional engineering, operations, service, and supply chain teams. Occasional domestic and international travel.

Support end-to-end order fulfillment for assigned accounts: create and maintain forecasts and sales orders, manage documentation and SOX-compliant booking, coordinate shipments and Incoterms, resolve order issues cross-functionally, and update Oracle systems. Participate in process improvements and customer communications across time zones.

Provide comprehensive desktop support for global end-users including troubleshooting, device management, security compliance, and collaboration technology support while ensuring effective IT service delivery and user satisfaction.