Owner-focused client success role responsible for onboarding, engagement, and long-term retention of ~200-250 members. Conducts post-coaching follow-ups, identifies at-risk members, runs retention reviews, facilitates group onboarding and tribe sessions, supports events and conferences, and ensures all interactions are logged in Salesforce. Manages and mentors coordinators, tracks KPIs, and partners with coaches to drive accountability and member outcomes.

Coordinate and produce video content and live AV for conferences and events: film B-roll and talking-heads, edit footage in Premiere Pro, run and EQ live audio, manage live video (projection, ProPresenter, lighting), troubleshoot equipment, and support setup/teardown. Provide general media support and help improve event content quality.