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Handles inbound calls from Florida employees and retirees regarding benefits, payroll, deductions, dependent documentation, and retirement services. Documents interactions, researches and resolves inquiries using established procedures and SLAs, escalates complex issues, protects sensitive information, and meets quality and productivity standards. The role is full-time and in-person in Tallahassee, with occasional extended shifts and participation in training and team meetings.

Provides Tier 1 customer support across benefits, HR, recruiting, payroll, and time and leave services. Resolves customer issues through research, requirement clarification, first-contact resolution, case management, database updates, and customer education. Maintains knowledge through training, supports service improvements, and works effectively in a structured, performance-based environment. The role is fully onsite and requires flexibility to work scheduled shifts between 7 AM and 7 PM, Monday through Friday.

Drive strategic-market sales across North America by acquiring new global clients and expanding existing accounts. Responsibilities include market development, prospecting, complex sales-cycle management, presentations, pipeline forecasting, negotiation, account planning, upselling, cross-selling, and executive relationship management. The role collaborates with marketing, product, solution architecture, and international teams to develop tailored global payroll and HCM solutions and achieve revenue growth.

The Senior Associate manages escalated customer HR inquiries, providing expert support and solutions while ensuring high-quality service delivery. The role requires strong communication and analytical skills, handling issues with minimal supervision and documenting interactions effectively. The position also involves training new hires and improving customer satisfaction processes.

Manage tax filing delivery, client relationships, and process improvements for Canadian payroll taxes. Oversee team performance and compliance with CRA regulations.