Tax Filing Operations Services Manager

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Quick Highlights (see full description, duties, and requirements below)

Tax Filing Operations Services Manager (Canada)

• Location Focus: Canadian payroll tax filing (T4s, RL-1s, CRA remittances, etc.)

• Client-Facing Role: Primary point of contact for escalations, updates, and client meetings

• Subject Matter Expert: Educates clients and teams on Canadian payroll tax filing processes

• Process Leadership: Identifies trends, leads root cause analysis, and drives process improvements

• Metrics-Driven: Analyzes and leverages data to close gaps and enhance performance

• People Management: Manages and coaches a team; 3+ years leadership experience required

• Cross-Team Collaboration: Partners with internal Strada domains and external vendors

• Systems Knowledge: 2+ years payroll tax filing software required; MasterTax preferred

• Experience Required: 5+ years in Canadian payroll tax filing; strong knowledge of CRA compliance

• Other Key Skills: Testing support, issue resolution, training delivery, compliance research

Summary

Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues.  Proactively manage client accounts to mitigate client escalations.  Responsible for developing colleagues in both tax filing knowledge and client facing delivery.  

Duties include, but are not limited to, the following:

• Oversee overall client delivery and satisfaction in Canadian tax filing services

• Act as primary point of contact for client escalations; resolve issues with urgency and accuracy

• Respond to client communications and escalate complex issues when needed

• Ensure timely, accurate communication to clients and internal Strada teams

• Represent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policies

• Liaise with clients and internal payroll teams on tax filing matters

• Educate clients and provide subject matter expertise in Canadian payroll tax filing

• Mentor, coach, and manage team members; support performance and accountability

• Coordinate and deliver training for new hires and new processes

• Lead or support the development, maintenance, and communication of SOPs

• Support day-to-day tax filing operations, including oversight of third-party suppliers

• Approve and manage task checklists; monitor the checklist queue

• Coordinate and support interface testing and implementation for updates and new clients

• Perform variance analysis; escalate or investigate as needed

• Review and validate bank setups to ensure proper processing of payments

• Track and communicate “Applied for” statuses for agency registrations

• Provide clients with penalty and interest reports as needed

• Monitor tasks and audit outputs to identify trends and improvement opportunities

• Lead and support implementation of process improvements

• Conduct and communicate Root Cause Analyses (RCA); support downstream corrective actions

• Use metrics to track performance, identify gaps, and drive continuous improvement

• Research and support resolution of compliance and regulatory issues

• Promote tax filing best practices and ensure alignment with the team's point of view

• Apply strong tax knowledge and problem-solving skills across all responsibilities

Education and Experience

• High school diploma required; relevant work experience required

• 5+ years in Canadian payroll tax filing

• 3+ years people management experience

• 2+ years client interaction and relationship management

• 2+ years experience with payroll tax filing software (MasterTax preferred)

• Strong knowledge of payroll, tax, and CRA regulations

• Advanced understanding of regulatory and legislative guidelines

• Excellent verbal and written communication skills

• Strong computer and technical skills

Location: Remote US or Canada

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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