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The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with Sales, Product, and Support on renewals, expansions, and customer value.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.

Develop and execute enterprise sales strategies, generate pipeline, exceed revenue targets, win new logos, sell to C-level and technical stakeholders, manage end-to-end sales cycles, build channel partnerships, create ROI business cases, forecast accurately, and negotiate contracts through closure.

Drive new business and enterprise logos through full sales cycle ownership: prospecting, pipeline generation, opportunity qualification, ROI/business-case creation, C-level and technical stakeholder engagement, partner/channel collaboration, contract negotiation, and close. Partner with technical teams to accelerate implementations and maintain disciplined forecasting and SFDC hygiene.

Build and run Upwind's GTM enablement function: create playbooks, onboarding, POV/POC motion, battlecards, and recurring training. Partner with RevOps, Sales, SE, CS, and Product Marketing to shorten ramp, drive adoption of GTM tools, measure enablement impact on ACV/win rates, and coach managers to improve pipeline and expansion outcomes.

Own the end-to-end sales cycle in the Nordics/Baltics: generate pipeline, position Upwind to C-level and technical buyers, partner with technical teams, build channel relationships, negotiate contracts, and consistently hit revenue targets using disciplined processes and ROI-focused selling.

Responsible for developing sales strategies, closing enterprise deals, and nurturing customer relationships, while collaborating with technical teams.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The role involves developing sales strategies, managing enterprise accounts, leading negotiations, and building relationships with clients and partners in cloud security.