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Owns the strategy and operating infrastructure for scalable customer support. Responsibilities include designing workflows, managing support tools, defining metrics, improving customer experience, establishing QA and documentation standards, forecasting capacity, and creating feedback loops with product and engineering. The role also leads operational reviews, reporting, automation, continuous improvement, and support team execution in a hybrid New York City environment.

Lead Nagish's social media and community engagement, creating content, driving influencer strategies, and building advocacy across platforms and events.

As a Customer Lifecycle & Automation Lead, you will drive user engagement strategies and lifecycle marketing using automation tools to enhance customer communication, increase retention, and improve overall experience.

Own full-cycle recruiting for GTM roles at Rylo, partnering with hiring managers to define strategy, source candidates, drive interview processes, and close hires. Build and maintain pipelines, improve recruiting systems and workflows, track hiring metrics, and represent the company to candidates while delivering an exceptional candidate experience.

Lead company-wide financial planning, forecasting, budgeting, reporting, and cash/treasury management. Build financial models, controls, and processes; partner with leadership and external partners; own audit, tax, and investor-facing analysis to enable disciplined growth and resource allocation.

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.

Lead Rylos brand vision and execution for the Deaf and hard-of-hearing community. Own voice, identity, campaigns, activations, social, website, packaging, and talent-led storytelling. Grow and manage brand and social teams and agencies, partner with performance marketing to drive funnel results, deploy budgets across paid/partnerships/talent, and use AI daily to iterate creative and ship cultural moments quickly.

Build and maintain mobile attribution and marketing data pipelines, implement postbacks to ad platforms, configure tracking (server-side GTM, pixels, CAPI), automate event audits, handle mobile privacy (SKAN/ATT/AD_ID), debug discrepancies across ad platforms/CRM/warehouse, use Python and BigQuery for validation, and partner with Growth/Product/Data to run and measure experiments.