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Partner across teams to build financial models, drive strategic analyses on pricing, investment, and growth, support international expansion, and lead high-impact ad hoc projects to inform business decisions.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Lead and build the company's deal desk end-to-end: validate pricing and deal structure, QA order forms, manage quote-to-sign workflows, enforce approval matrices and playbooks, maintain CRM/CPQ/CLM hygiene, run deal audits and metrics, partner with Sales/Finance/Legal, and design AI automations to reduce manual work and speed deal velocity.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.

The Sales Proposal Specialist will manage the proposal process for enterprise deals, coordinate security questionnaires, and collaborate across teams to ensure successful submissions.

As Strategic Partnerships Manager, you'll develop partnerships, execute deals, collaborate cross-functionally, manage relationships, and drive market intelligence initiatives.

Lead and develop a team of Engagement Managers to drive implementation, adoption, retention, and expansion across scaled SMB and mid-market accounts. Build and evolve playbooks, automation, health scoring, and lifecycle motions; partner with Product, Engineering, and Data to prioritize roadmap and tooling. Own team metrics, recruit and coach talent, and ensure scalable, measurable customer outcomes using both human and automated touchpoints.

Lead end-to-end lifecycle strategy for acquisition, nurture, activation, and retention. Build and run lead nurture, re-engagement, and onboarding programs in HubSpot/Customer.io, implement experimentation and A/B testing, align with Demand Gen, Sales, RevOps, and Product, and own lifecycle reporting to drive pipeline and retention.

Build and own the product analytics foundation: define core metrics, model data, create dashboards for funnels/retention/activation, analyze user journeys, respond to customer analyses, and partner with engineering on event instrumentation and data pipelines to ensure high data quality.