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Leads and grows a team of Program Developers responsible for configuring and launching insurance programs in a policy administration system. Owns workload intake, prioritization, project delivery, QA, release processes, and operational changes. Coaches team members, manages cross-functional handoffs, improves documentation and workflows, and contributes hands-on to configuration builds and bug fixes. Partners with actuarial, program design, operations, underwriting, and other stakeholders to ensure programs launch accurately and on schedule.

Owns core business workflows and KPIs across financial operations, payments, collections, reconciliation, reporting, and compliance. Identifies process breakdowns, establishes repeatable systems, and drives cross-functional improvements. The role also serves as a product lead, partnering with engineering to automate manual workflows and build software and AI-enabled operational tools. As the first Strategy & Operations hire, this person will define the function and expand its scope over time.

Lead the design and delivery of complex insurance infrastructure projects, owning problems from definition through production. Build and maintain scalable distributed systems, improve reliability and performance across product, infrastructure, and data, optimize user experiences, and mentor engineers. The role requires strong judgment, independent ownership, API development expertise, and experience with Python or Go, AWS, infrastructure as code, and production systems at scale.

Oversee complex and litigated commercial liability claims managed by a third-party administrator. Evaluate liability, coverage, reserves, settlement exposure, litigation strategy, and claim progression. Identify emerging risks, challenge handling decisions, and present recommendations to the Head of Claims. Collaborate with adjusters, defense counsel, brokers, and carrier partners to improve claim oversight and outcomes.

Build and ship features across React and Python/FastAPI applications, contribute to internal tools, work with data systems supporting risk and claims decisions, and collaborate with product, design, and operations teams. Participate in code reviews, architecture discussions, and team rituals while solving customer problems in an on-site New York environment.

Lead end-to-end design and delivery of complex product features, building polished React and TypeScript interfaces for insurance workflows. Improve performance, accessibility, and user experience through feedback and metrics. Collaborate across the stack, solve technical bottlenecks, own outcomes independently, and mentor other engineers.

Own pricing and reserving analytics for insurance programs, including rate adequacy, claim frequency reporting, loss development factors, market analysis, and recommendations for pricing and capacity decisions. Partner with data and engineering teams to automate recurring reporting, and support program pricing, carrier submissions, reinsurance renewals, and diligence requests. Present technical conclusions to carriers, reinsurers, brokers, and executives.

The Software Engineer will design and implement infrastructure for insurance systems, focusing on performance improvements, problem ownership, and collaboration on technical direction.