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Provides executive administrative support to a Deputy Commissioner, including calendar and meeting coordination, correspondence and communication screening, confidential document preparation, filing and database maintenance, travel and training requests, supply management, and liaison work with internal departments. The role requires independent judgment, confidentiality, strong organization, and administrative oversight in a public social services agency.

Manages day-to-day borough office operations, staff supervision, training, discipline, workload controls, customer service escalations, complex billing issues, compliance, reporting, staffing concerns, and employee performance evaluations. Provides recommendations to improve service quality and productivity while ensuring adherence to bureau policies, procedures, and service standards.

Manage and evaluate more than 25 community-based organization COMPASS sites. Responsibilities include reviewing program plans, conducting site visits, providing technical assistance, supporting contract negotiations, evaluating performance and fiscal reports, training contractors on DYCD CONNECT, ensuring contract compliance, and preparing reports and recommendations for senior management.

Lead cybersecurity and physical security initiatives for the NYC Department of Probation. Monitor networks and logs, conduct vulnerability assessments and penetration tests, respond to incidents, manage firewalls and endpoint protections, implement Genetec surveillance, establish security policies and training, deploy web filtering and port security, and coordinate risk management with internal and external security partners.

Prepares criminal case materials, conducts legal research, drafts motions and subpoenas, obtains agency records, manages discovery, contacts witnesses, transcribes recordings, redacts documents, maintains case tracking systems, and travels to agencies or correctional facilities as needed.

Leads business readiness and employee adoption for NYCERS’s Legacy Replacement Program. Assesses business impacts, organizational readiness, operational risks, stakeholder concerns, training needs, and adoption barriers. Partners with program leadership, business leaders, SMEs, and product stakeholders to prepare divisions for future-state processes and systems, coordinate communications and engagement, resolve readiness issues, support implementation and stabilization, and sustain adoption across the organization.

Research and analyze regulatory requirements, draft and update agency policies and procedures, monitor regulatory changes, maintain policy records, communicate updates, and support employees with policy interpretation and implementation.

Supports citywide capital project coordination and implementation across agencies. Serves as a liaison with infrastructure departments, manages timelines and milestones, reviews capital plans, facilitates interagency coordination, develops coordination systems, prepares executive briefings, and provides policy and operational recommendations for large-scale infrastructure and neighborhood planning projects.

Supervise attorneys handling fraud-related litigation, administrative hearings, and state court matters for the Department of Social Services. Determine referrals for prosecution and intentional program violations, oversee investigations, conduct legal research, prepare motions and memoranda, liaise with prosecuting agencies, advise program areas, manage case assignments and outcomes, train staff, and evaluate subordinate personnel.

Supports civil engineering design work for NYC infrastructure projects under supervision. Responsibilities include research, engineering investigations, assessments, drafting, cost estimation, specification writing, structural calculations, field surveys, and design-related site inspections. The role provides hands-on training across moderate to complex engineering tasks.