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Guide and inspire customers to shop by delivering excellent, personalized service; build and cultivate in-store and online client relationships; drive sales using store technology; maintain merchandising, floor and fitting room standards; support fulfillment and complete register transactions.

Lead and coach a cosmetics sales team to drive clienteling and sales results, oversee merchandising and fulfillment, use selling technology, manage daily operations and staffing, and ensure excellent customer experiences while meeting store priorities.

Lead creative production across print, digital, social, video and PDP. Manage a team of six, oversee budgets, schedules, talent procurement and negotiations, and build industry relationships. Partner with creative leadership, legal, and project teams to deliver on-brand shoots and productions on time and on budget.

Lead enterprise talent development and performance strategy for Bloomingdale's. Build and execute programs for development, succession planning, talent reviews, performance management, culture surveys, metrics, and cross-functional partnerships to identify, develop, and retain top talent.

Prepare budgeting, forecasting, and financial analysis to support business strategy. Monitor expenses, identify cost-savings and sales opportunities, collaborate on annual/seasonal plans, complete month-end forecasts and journal entries, and communicate variances and KPIs to senior management.

Lead customer insights and strategy for store and digital channels by synthesizing NPS, behavioral, and purchase data. Translate feedback into prioritized, actionable initiatives, guide market-level research for store strategy, collaborate cross-functionally to remove friction, and build tools and narratives that drive measurable customer and business outcomes.

Lead and craft brand voice and messaging across print, digital, and social. Conceptualize and execute 360° campaigns, ensure copy consistency and quality, manage proofreading, and collaborate cross-functionally to align content with brand strategy.

Support the Director of Special Events with event administration: vendor pitch decks, marketing briefs, central calendars, communications, recaps, budgeting/ROI, Eventbrite and .com listings, vendor setup, and support local teams for sales reporting and event execution.

Serve as senior strategic partner to the SVP to set priorities, lead high-impact digital/data/marketing transformation initiatives, manage operating cadence, drive cross-functional alignment across a matrixed enterprise, and translate complex analysis into senior-level narratives and plans.

Leads localized special events and partnerships to drive brand awareness, customer acquisition, and sales. Plans and executes in-store and virtual events, secures sponsorships and co-branding, manages budgets, guides local leadership on event strategy, and represents Bloomingdale's at external events.