Leads Museum of Ice Cream’s brand evolution, creative vision, visual identity, integrated campaigns, social direction, partnerships, physical experiences, and museum openings. Manages Creative and Social teams, agencies, freelancers, and production partners while setting quality standards, developing talent, allocating resources, and connecting creative work to audience engagement, commercial goals, and visitation.

Serves as a strategic HR partner to Operations leadership, driving workforce planning, employee relations, compensation, performance management, organizational effectiveness, and manager development. Leads people-system improvements, AI workflow automation, cross-functional projects, and scalable operating processes while managing at least one direct report. The role requires significant onsite presence in Los Angeles, travel across markets, and support for multiple U.S. time zones.