Monitors, investigates, and responds to complex security incidents; performs forensic analysis, vulnerability management, and security tool administration. The role leads incident containment and recovery, mentors Level 1 SOC engineers, documents investigations, produces security reports, improves SOC processes, and participates in rotating on-call support.

Serves as the primary advocate and trusted advisor for a portfolio of IT-services clients. Builds relationships, monitors client health, handles escalations, conducts technology training, develops IT assessments and budgets, presents technical proposals, manages the opportunity pipeline, supports invoicing questions, and occasionally manages client projects. The role requires strong knowledge of Microsoft 365, Google Workspace, cloud services, network infrastructure, communication, and project coordination.