Provide customer support for Travel services by answering calls, chats, and emails about hotel bookings and reservations. Resolve booking issues, obtain confirmations, document repetitive inquiries, direct customers to resources, and participate in rotating on-call emergency coverage. Maintain product knowledge and accurate records.

Lead design and development of scalable web applications using React, Next.js, and Express. Drive architecture decisions, mentor developers, conduct code reviews, collaborate with product stakeholders, troubleshoot complex issues, and promote engineering best practices and testing to deliver high-performance systems.

Design, run, and analyze benchmarking pipelines for AI/ML optimization solvers; tune parameters, profile performance, detect regressions, and integrate benchmarks into CI/CD. Collaborate with research, product, and infrastructure teams to improve solver speed, accuracy, and scalability.