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Provides customer support through phone and virtual chat by answering questions, educating customers about products and services, resolving concerns, documenting interactions, following up proactively, and handling complex requests with patience and empathy. The role requires accurate account updates, timely issue resolution, teamwork, adherence to safety policies, and participation in company meetings. This hybrid position operates Monday through Friday during standard business hours.

Provides customer support in a contact center through phone and virtual chat. Educates customers about products and services, resolves concerns, documents interactions, handles complex requests empathetically, follows up proactively, and escalates feedback for product improvement. The role requires strong communication, active listening, computer proficiency, accurate typing, teamwork, accountability, and schedule flexibility in a hybrid environment.

Provides phone and virtual chat support in a contact center, educating customers about products and services, resolving concerns, documenting interactions, and following up proactively. The role requires active listening, empathy, timely problem-solving, accurate account updates, and professional communication. Employees also complete required tasks, attend meetings, maintain a safe and orderly workspace, and support customer loyalty. Bilingual English-Spanish skills and printing or wide-format production experience are desirable.

Manages plant-level human resources operations, including recruiting, onboarding, employee relations, performance management, policy compliance, HRIS records, benefits administration, training, audits, safety reporting, and return-to-work programs. Partners with plant leadership and Corporate HR on workforce planning, legal compliance, employee development, and organizational effectiveness. Supervises administrative staff through a dotted reporting line and may travel up to 10%.