Top Tech Jobs & Startup Jobs

Leads and scales a multi-site customer care organization, developing managers and teams while improving customer satisfaction, retention, service quality, and operational efficiency. Oversees escalations, process optimization, KPIs, analytics, forecasting, staffing, workforce planning, and executive reporting. Partners cross-functionally with Operations, Sales, Marketing, and Production to enhance customer experiences, build scalable processes, and support organizational growth.

Business Analyst partnering with stakeholders, project managers, technology teams, and business leaders to gather requirements, document workflows, improve processes, and support enterprise initiatives. Responsibilities include facilitating discovery sessions, translating needs into functional requirements and user stories, coordinating cross-functional communication, identifying automation opportunities, supporting testing and implementation, and using AI tools to improve analysis and documentation.

Oversee a small local office team while managing accounting operations, including accounts payable, billing, accounts receivable, audit information requests, and monthly financial reporting. The role coordinates local accounting activities with the corporate office and supports customers through calls, greetings, and information requests. Cost accounting experience, an accounting degree, strong communication and people skills, and computer proficiency are required.

Develops enterprise business intelligence solutions, executive dashboards, KPI reporting, and advanced analytics to support strategic, commercial, financial, and operational decisions. Analyzes sales, customer, product, pricing, marketing, manufacturing, supply chain, and e-commerce data; builds predictive models; improves reporting automation and data governance; and presents actionable recommendations to senior leadership. The role also identifies opportunities to apply AI and advanced analytics across the organization.

Provides customer support through phone and virtual chat by answering questions, educating customers about products and services, resolving concerns, documenting interactions, following up proactively, and handling complex requests with patience and empathy. The role requires accurate account updates, timely issue resolution, teamwork, adherence to safety policies, and participation in company meetings. This hybrid position operates Monday through Friday during standard business hours.

Lead strategic, cross-functional enterprise transformation initiatives from planning through implementation and adoption. Responsibilities include developing project plans, managing scope, budgets, resources, risks, dependencies, and schedules; coordinating stakeholders, vendors, business analysts, and technology teams; supporting requirements reviews, UAT, change management, training, and organizational readiness; communicating project status; resolving issues; and improving project management processes and practices.

Resolves customer concerns through phone and virtual chat, educates customers on products and website functionality, manages escalated issues, documents interactions, provides feedback, and completes administrative tasks while maintaining professionalism and accuracy.

Develops data-driven pricing strategies to improve revenue, profitability, margins, and market competitiveness. Analyzes pricing performance, elasticity, customer behavior, promotions, product portfolios, and competitor activity. Builds executive dashboards, KPI reporting, analytical models, and predictive scenarios using Tableau, SQL, Excel, and BI tools. Partners with Sales, Marketing, Product, Finance, Operations, and leadership to provide actionable recommendations and evaluate AI-enabled pricing and automation opportunities.

Provides customer support in a contact center through phone and virtual chat. Educates customers about products and services, resolves concerns, documents interactions, handles complex requests empathetically, follows up proactively, and escalates feedback for product improvement. The role requires strong communication, active listening, computer proficiency, accurate typing, teamwork, accountability, and schedule flexibility in a hybrid environment.

Provides phone and virtual chat support in a contact center, educating customers about products and services, resolving concerns, documenting interactions, and following up proactively. The role requires active listening, empathy, timely problem-solving, accurate account updates, and professional communication. Employees also complete required tasks, attend meetings, maintain a safe and orderly workspace, and support customer loyalty. Bilingual English-Spanish skills and printing or wide-format production experience are desirable.