Owns operational change adoption and job-readiness training across contact center, field, and inside operations. Responsibilities include developing change plans, onboarding and train-the-trainer programs, coaching managers and vendors, translating system and process changes into training, administering LMS content, facilitating sessions, and measuring adoption and performance. The role also develops AI-assisted learning content and supports rollout readiness for operational tools.

Manage school district accounts as a trusted advisor, driving customer satisfaction, retention, renewals, and revenue growth. Build relationships with decision-makers, conduct business reviews, identify risks, manage pricing and RFPs, and pursue upselling and cross-selling opportunities. Coordinate internal resources, provide customer education, communicate feedback, and advocate for solutions that improve customer outcomes. This remote Florida-based role requires up to 33% travel.

Owns customer relationships with school districts, driving satisfaction, retention, renewals, RFPs, risk mitigation, and revenue growth. Conducts business reviews, provides education and tailored solutions, coordinates cross-functional resources, and communicates customer feedback to internal teams. The remote Virginia-based role requires up to 33% travel and focuses on upselling, cross-selling, and long-term client partnerships.