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The Account Manager collaborates with transportation providers, school districts, and parents to ensure safe student transport, improve service quality, and address operational issues.

Create, document, and maintain SOPs, role-specific playbooks, and process maps; manage a centralized operations knowledge repository; enforce version control and governance; collaborate cross-functionally to capture workflows and drive continuous improvement.

Manage daily service of assigned Birmingham school transportation accounts, coordinating with districts, providers, and parents to ensure safe, timely transport. Improve service quality and productivity, recruit and credential service providers, oversee field operations and client start-ups, ensure compliance and safety, handle escalations, and maintain documentation and HIPAA-compliant ePHI access.

Manage daily service delivery and field operations for assigned school transportation accounts in the Indianapolis territory. Coordinate with school districts, service providers, and internal teams to ensure safe, timely student transport, improve service quality, control costs, support client onboarding and retention, maintain regulatory and contract compliance, and respond to time-sensitive operational issues. Role requires travel within the territory and strong customer service and communication skills.

Lead and mentor a software engineering team to design, build, and deliver scalable SaaS products. Drive technical architecture and execution, enforce engineering best practices, manage Agile processes, hire and develop talent, adopt AI-assisted developer tooling, collaborate with product and cross-functional teams, and ensure high-quality, maintainable code within the Azure ecosystem.

The Account Executive will lead complex sales cycles, manage customer relationships, and drive account growth for student transportation solutions in a designated territory.

Generate and qualify leads through research and outreach; engage prospects via phone, email, and social; schedule meetings and demos for Account Executives; maintain CRM records (Salesforce/HubSpot); collaborate with Marketing, Sales, CS, and RevOps to refine messaging and outreach; develop account plans for target districts; occasionally support marketing and customer success tasks.

The Senior Manager of Revenue Operations will oversee programs that enhance revenue performance in Sales and Customer Success, focusing on operational strategies and cross-functional coordination.

Lead regional sales growth by developing and executing sales strategies, managing and coaching a high-performing team, maintaining an accurate pipeline, engaging executives, and collaborating cross-functionally to meet revenue targets and drive continuous improvement.