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Lead and coach a team of project coordinators to manage multiple concurrent projects (digital banking, compliance, branch integrations). Coordinate cross-functional intake, track project performance, implement automated reporting and standardized workflows, escalate risks, and ensure regulatory and banking compliance while partnering with business leaders to define and report success metrics.

Lead and coach a team of project coordinators managing multiple concurrent projects (digital banking, compliance, branch integrations). Coordinate cross-team intake, track performance, report to leadership, implement reporting automation and templates, identify risks, resolve escalations, and ensure regulatory and banking compliance while fostering a people-first, collaborative culture.

Lead and coach a team of project coordinators to manage multiple concurrent projects across digital banking, compliance, and branch integrations. Coordinate cross-functional intake, track performance metrics, implement automated reporting and standardized workflows, escalate risks, and ensure regulatory and banking compliance while fostering team development and psychological safety.

Design and lead strategic, secure, scalable network architecture using Cisco and VMware technologies. Produce 3–5 year roadmaps, reduce complexity, drive vendor cost analysis, serve as escalation point for incidents, provide infrastructure consulting, mentor IT staff, and participate in on-call support to maintain uptime and compliance for the merged credit union environment.

Manage and service a less-active commercial loan portfolio, support commercial lenders with monitoring, underwriting, reporting, covenant reviews, loan documentation and closings, perform financial analysis for CRE and portfolio risk identification, and collaborate with credit, operations, and vendors to ensure policy compliance and high credit quality.

The Commercial Lending Specialist II manages commercial loan processes, tracks progress towards closings, prepares documentation, ensures compliance, and serves as a member contact.

Lead second-line credit risk oversight for a $20B+ credit union: conduct portfolio reviews, ensure policy compliance, identify credit issues, advise senior management, develop risk strategy, coach staff, and enforce Bank Secrecy Act adherence.

Lead the second-line credit risk function for a $20B+ credit union, performing independent portfolio reviews, ensuring policy compliance, identifying credit issues, shaping credit risk strategy, engaging senior stakeholders, providing training and coaching, managing staff, and supporting regulatory and Bank Secrecy Act adherence.

Provide inbound phone (and digital) member support: answer inquiries, troubleshoot issues, research and resolve moderately complex problems, de-escalate dissatisfied members, educate on products, cross-sell, and refer to other departments while meeting call center metrics.

Lead day-to-day operations, incident response, automation, and readiness for core banking platforms. Manage a 24x7 operations team, own SLAs/KPIs, vendor relationships, audit compliance, and operational improvements during releases, conversions, and integrations.