Provide Tier II IT support and escalation for hardware, software, and applications; install and configure critical applications; maintain patch management, security, and servers; document solutions, mentor junior staff, and drive improvements to support processes and systems.

Own full sales cycle to acquire new logos and expand revenue. Build targeted outbound/inbound pipeline, run consultative discovery with complex buyers, orchestrate cross-functional teams, maintain disciplined CRM and forecasting, and close multi-stakeholder enterprise deals in a regulated SaaS environment.