Provide expert technical support to developers, including architecture guidance, troubleshooting, debugging, and implementation assistance. Represent user needs in product planning, document bugs and feature requests, improve documentation, support sales-led proofs of concept, and build internal tools that enhance support workflows and developer experience. The role requires strong TypeScript development skills, queueing-system knowledge, technical communication, and the ability to investigate complex infrastructure issues.

The Systems Engineer will architect and implement solutions for queueing systems and state stores, improve throughput and latency, and collaborate with teams to enhance the user experience.