The Customer Support Specialist II handles complex customer issues, providing Tier 2 support via calls, chats, and emails. Responsibilities include ticket management, collaboration with teams, mentorship of Tier 1 specialists, and delivering training to support product knowledge and customer success.

The Marketing Intelligence Analyst collaborates with teams to create reports, dashboards, and analyses that drive business decisions using data. Responsibilities include optimizing SQL data warehouses, producing visualizations, and maintaining data systems.