Handle Level 2 seller escalations for a marketplace SaaS: diagnose data and integration issues, fix bulk data via spreadsheets/JSON/CSV, onboard/train sellers, document recurring problems, and escalate with reproducible steps to engineering.

Lead and manage the SDR organization to convert inbound and outbound leads into revenue-generating sellers. Coach and onboard SDRs, enforce CRM hygiene and pipeline discipline, drive one-call-close and fast sales velocity, own forecasting and reporting, optimize processes to hit seller acquisition, CAC, and payback targets, and partner cross-functionally to ensure smooth handoffs from close through onboarding.