Top Tech Jobs & Startup Jobs

Provides customer support through inbound calls, email, and online channels. Resolves complaints, troubleshoots service issues, submits repair tickets, processes orders, explains products and services, documents interactions, routes inquiries, escalates issues, and identifies customer-call trends. The role also conducts follow-up and may support projects that improve company processes and service offerings.

Build and operate a modern data platform for network telemetry, including scalable ingestion pipelines, real-time event processing, workflow and rule engines, APIs, data models, lakehouse storage, observability, and lineage. Deploy services on Kubernetes using CI/CD, troubleshoot distributed systems, contribute to architecture and code quality, and collaborate with product, front-end, operations, and business stakeholders. Use AI-assisted development tools and participate in a light on-call rotation.

Analyze complex business, account growth, product usage, and market data to identify actionable insights. Build financial models, executive sales dashboards, interactive reports, and data visualizations for senior leadership. Collaborate with product management, sales, finance, customer success, and leadership teams. Support customer segmentation, product analysis, data governance, workflow improvements, and data extraction through complex queries.

Join MetTel's Talent Community to explore opportunities in communications solutions and managed services, fostering professional growth and collaboration.

The Billing Analyst will analyze, investigate, and pay bills using a payment management program. Responsibilities include documenting payment processes and addressing discrepancies in invoices.

As Product Manager for the Bruin platform, you'll enhance customer experience through the portal, optimize reporting, and manage order flows, driving customer retention and platform revenue.

Manage a portfolio of enterprise accounts, addressing customer inquiries and concerns, managing billing issues, and ensuring customer satisfaction with telecommunications services.

Analyze pricing and cost data in Excel to support quoting, pricing, and reporting. Collaborate with sales and suppliers, validate pricing data, assist with ad hoc reports, and help improve processes while ensuring accuracy and meeting deadlines.

Lead POD-based service delivery for enterprise telecom clients, owning SLA/KPI performance, cross-functional alignment, escalation management, reporting, and continuous process improvement. Act as client-facing executive, deliver executive summaries, drive incident response and corrective actions, and implement operational governance to meet SLOs and contractual SLAs.

The Litigation Associate Attorney will support telecommunications litigation, manage cases from inception to resolution, handle court appearances, and oversee discovery processes.