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Own customer support tickets from initial response through resolution, troubleshoot hardware and software issues, coordinate repairs and escalations, analyze support data for recurring problems, and develop proactive self-service systems. The intern will build deep product knowledge across robotics, AI, hardware, software, and the Matic app while creating AI-powered support tools and collaborating with Engineering, Product, Marketing, and Operations.

Matic is accepting applications from exceptional candidates whose backgrounds do not match a current opening. Applicants should submit a resume and explain how they could contribute to Matic’s home robotics mission, including its privacy-first robotic floor-cleaning product and spatial AI technology.

Lead perception research for autonomous robotics, develop computer vision algorithms, mentor engineers, and improve ML infrastructure for edge devices.

Design, build, and iterate electromechanical test rigs and automated setups to reproduce field failures and run accelerated life, fatigue, vibration, shock, thermal, and humidity tests. Integrate actuators, motor drivers, sensors, and DAQ, automate test execution and logging with scripts, support root-cause analysis, create CAD/drawings, and scale the reliability lab while partnering with cross-functional teams to validate and harden products before shipping.

Lead the design and manufacturing of PCBs and subsystems for home robotics, collaborate with teams for product development, and ensure validation of electrical systems.

Design and manufacture critical PCBAs end-to-end: component selection, schematic capture, PCB layout, prototyping, bring-up, debugging, validation, and signal characterization. Integrate electromechanically with firmware and mechanical teams, develop test plans and specifications, and work with contract manufacturers to ensure production quality (including occasional onsite support).

The Senior Global Supply Manager will source electronics commodities, manage supplier relationships, and optimize procurement processes while collaborating with cross-functional teams to ensure alignment with business goals.

Develop an iOS app for intuitive user-robot interactions, focusing on 3D graphics and product design, collaborating with cross-functional teams.

The role involves developing device system software for a floor-cleaning robot, collaborating with engineering teams, and addressing software performance issues.

The Backend Software Engineer will develop internal tools in Rust to enhance production efficiency, collaborating across teams and driving project ownership.