Lead end-to-end UX research and strategy for clients, conducting qualitative and usability studies, synthesizing insights into journey maps, service blueprints, and UX strategy artifacts. Manage client relationships, mentor junior staff, support business development, and lead regulated-product human factors work aligned with FDA guidance.

Lead and direct multiple UX projects and multidisciplinary teams, manage client relationships, develop proposals and business opportunities, oversee UX/UI and IoT experiences, run usability testing and workshops, and define product and service value propositions that balance user needs, business goals, and technical feasibility.