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The Client Solutions Manager handles customer relationships for IT solutions, manages renewals, pricing proposals, and ensures smooth order processing while collaborating with sales and internal teams.

Own and drive the ServiceNow IRM/GRC and SecOps product roadmap; partner with Security, Risk, Audit, and IT to define requirements; lead governance and stakeholder forums; ensure integrations (CMDB, SIEM, vulnerability, threat intel, TPRM); promote automation, AI-driven risk scoring, and KPI-driven reporting to improve compliance, vulnerability response, and security incident remediation.

The Solutions Engineer collaborates with account teams to design tailored infrastructure solutions, manage relationships with OEMs, provide training, and identify tech opportunities.

The Manager of Business Continuity oversees operations, develops strategic plans for BCM, and ensures compliance with relevant policies. Responsible for risk assessments, training, and incident management, this role also supports disaster recovery strategies across the organization.

Lead complex, high-visibility customer and internal projects end-to-end, establish governance and delivery strategy, manage cross-functional teams, assess project health, drive recovery and continuous improvement, mentor PMO staff, and communicate executive-level status to stakeholders.

Work with account teams to assess customer data center environments and design tailored infrastructure solutions across Data Center, Cloud, Network, Security, and Services. Build OEM relationships, provide product training, manage solution pipeline, engage CIO/IT leadership, and support technical selling and strategic planning to win new business.

Sell SHI's IT solutions to enterprise customers by building relationships, developing strategic sales plans, generating pipeline, collaborating with internal teams and partners, meeting revenue targets, and representing SHI at industry events. Role requires territory travel and significant field time.

The PubSec Client Executive drives revenue by developing new business, managing accounts, conducting consultative selling, and collaborating with internal teams, all while enhancing client experiences.

The Client Solutions Manager serves as the main customer contact for IT solutions, focusing on relationship building, pricing proposals, and customer engagement for service renewals and ordering processes.