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Process inbound/outbound mail and packages, operate postage and mailroom equipment, maintain records and supply levels, deliver/distribute mail, support shipping/receiving, provide front-desk or concierge coverage, and deliver excellent customer service.

The Office Services Specialist role involves providing administrative support, mail processing, printing assistance, facility upkeep, and guest services across various client sites while ensuring efficient operations and maintaining professionalism.

Greet visitors, manage the front desk and digital guest log, route global calls, control access/badges, support meetings and events, maintain reception and pantry areas, and cross-train in mail, hospitality, and facilities to ensure smooth office operations.

Lead daily mailroom operations including receiving, sorting, processing, and shipping packages; coordinate couriers, maintain shipping records and supplies; provide reception and workplace support; enforce shipping/safety and chain-of-custody procedures; train backups and obtain Basic HazMat certification for lithium battery handling.

Manage multiple reception and mailroom business service centers, ensuring daily service delivery and SLA compliance with client (Amazon). Supervise, schedule, coach and develop staff (5–10 employees), handle escalations with Client Service Manager, maintain customer satisfaction, attend meetings, and support projects to improve operations. Ensure punctual on-site coverage and perform physical mailroom tasks as needed.

Receive, sort, track, and distribute incoming and outgoing mail and packages; operate MFDs and provide basic scanning/printing services; support meeting setups, light facility tasks, and customer service while maintaining shipment records and chain-of-custody.

Provide floating office and mailroom support across client sites: reception, mail/package handling, shipping/receiving, copy/print, light facilities, conference setup, and customer service. Travel regionally and cover on-call assignments as needed.

The IT Specialist handles systems administration, infrastructure support, end user assistance, network security, asset management, and collaboration with global IT teams.

Lead daily messenger/mailroom operations, supervise and train staff, manage schedules and timecards, ensure policy compliance and high customer service, maintain delivery records, order supplies, and report performance and incidents to management.

The Account Executive is responsible for driving new business development, managing the sales cycle, and building client relationships to expand SPS's market presence.