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The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

As a Customer Support Engineer, you'll handle customer issues, develop solutions, and collaborate with teams on post-sales activities, ensuring customer satisfaction with VAST Data's AI infrastructure products.

Partner with NeoCloud providers to design and enable scalable platform services on the VAST platform, create reference architectures and runbooks, influence customer product planning, and drive adoption of VAST products across AI, database, object storage, and infrastructure services.

Lead and expand VAST's Federal Civilian accounts by developing account strategies, driving new business across AI/HPC/analytics, managing complex federal procurements, building executive relationships, partnering with integrators and cloud providers, and owning pipeline, forecasting, and executive-level engagements at industry events.