Provide 24/7 technical support from the Miami monitoring center via phone, email, and ticketing. Troubleshoot hardware and software, process monitoring alerts per protocols, escalate issues, and communicate with customer-facing teams. Work rotating night, weekend, and holiday shifts.

Drive new revenue by pursuing state and local government contracts for offender electronic monitoring. Develop business plans, maintain a pipeline, respond to RFPs, negotiate multi-year service contracts, attend tradeshows, and travel up to 50%. Analyze sales metrics to grow market share and close opportunities.