Lead Dot Compliance’s North America Customer Success organization, including managers, CSMs, enterprise, and mid-market accounts. Build the global strategic CS model, personally manage key life sciences customers, and own renewals, retention, expansion, pricing, and multi-year agreements. Partner with Sales, Professional Services, Support, and EMEA leadership to drive adoption and customer outcomes. Develop executive relationships, manage escalations, shape product strategy through customer feedback, and use AI and data to improve team efficiency.

Own the full enterprise sales cycle across North America, from prospecting and discovery through negotiation and closing. Build relationships with C-suite and senior stakeholders, manage complex multi-party sales cycles, develop pipeline and account strategies, maintain Salesforce forecasts, achieve quotas, and collaborate with Sales Engineering, Marketing, Product, and Customer Success. Sell consultative SaaS solutions to Life Sciences organizations and contribute market insights to enterprise growth strategy.

Leads enterprise sales growth across North America by developing strategic plans, managing complex SaaS deals, coaching Account Executives, building executive relationships, forecasting revenue, and partnering cross-functionally. The role focuses on selling quality and compliance solutions to pharmaceutical, biotechnology, and medical device organizations, while scaling a predictable enterprise revenue engine.