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Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat. Troubleshoot and resolve issues, manage cases in CRM, meet SLA/KPI targets, collaborate with internal teams, and maintain high customer satisfaction. Support spans Windows, networking, mobile OS and SaaS environments.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

Partner with account teams as a technical advisor to design, demo, and deliver Cellebrite digital intelligence solutions. Lead discovery, quantify value, create architectures for on-prem/cloud/hybrid deployments, run pilots/POCs, support strategic accounts, optimize investigative workflows, surface risks, feed product feedback, and represent Cellebrite at events. Requires collaboration across Sales, R&D, Customer Success, Services, and Marketing.

Manage, maintain, monitor, and optimize global data center, server, storage, 365 and endpoint infrastructure (on-prem and cloud). Provide Tier-3 support, design for high availability, drive automation and continuous improvement, collaborate with global teams, and support FedRAMP services.

Manage and optimize global data center, server, storage, cloud and endpoint infrastructure. Provide Tier-3 support, ensure high availability, drive automation (including AI tools), collaborate with global teams, and improve IT service delivery and security.

The Middleware Engineer will develop and maintain middleware architectures, interact with development teams, troubleshoot issues, and train engineers on updates.

The role involves researching vulnerabilities in iOS devices, developing capabilities to extract evidence, and collaborating with a team to solve security challenges in digital intelligence.

The Channel Account Manager will develop strategic partnerships with Systems Integrators, enhance federal business through collaboration, and drive revenue via partner-led sales. Responsibilities include managing relationships with system integrators and executing joint business plans while ensuring compliance with government standards.

The Sales Director will lead a team of Account Executives in selling digital intelligence solutions to State and Local government agencies, focusing on revenue growth, pipeline development, and strategic planning.

As a Salesforce Business Applications Analyst, you'll lead Salesforce initiatives, configure features, and ensure effective integration to support business processes. You'll collaborate with stakeholders and manage the project lifecycle for GTM solutions within Salesforce.