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Lead implementation and adoption of Harvey's AI/LLM platform for 40+ mid-market clients. Provide training, drive engagement and advocacy, monitor health and success metrics, create scalable playbooks and documentation, surface customer feedback to product teams, and ensure renewal and expansion readiness.

The Executive Assistant will support VPs and teams by managing calendars, coordinating meetings, handling travel, and assisting with projects while maintaining discretion and professionalism.

The Staff Software Engineer, Backend Platform at Harvey will develop and maintain backend frameworks, create and improve APIs, introduce modern architecture patterns, and enhance reliability and observability in the platform to boost engineering productivity.

Join Harvey's legal team as a Privacy Counsel, focusing on privacy laws, compliance, and AI governance while working with engineering and product teams.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.

Own support analytics for User Operations: build recurring reports and self-serve dashboards, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support data to product/customer sources, quantify operational cost of bugs, measure AI-driven support impact, and deliver ad hoc analyses to inform Product, Engineering, and leadership.

Provide strategic, proactive executive support to senior leaders: manage complex calendars and inboxes, triage requests, prepare meetings and materials, coordinate stakeholders, plan travel, handle confidential information, and support strategic projects to maximize executive leverage and drive business outcomes.

Lead and coach a team of SMB Account Executives in the Chicago region to sell Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and drive a disciplined sales process (MEDDPIC or similar). Act as a player-coach on strategic deals and establish a high-performance local sales cadence to hit quarterly and annual revenue targets.

Provide hands-on IT support for NYC employees, manage onboarding/offboarding, administer Google Workspace, Okta, MDM, and SaaS tools, troubleshoot hardware/software/A/V, maintain asset inventory, drive automation and process improvements, and collaborate with security and engineering to ensure reliable, secure workplace technology.

Manage quote-to-cash operations: validate and process orders, support Salesforce opportunity and quoting workflows, triage deal ops tickets, assist CRM/CPQ enhancements, enable sales and identify process improvements.