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Provide strategic, proactive executive support to senior leaders: manage complex calendars and inboxes, triage requests, prepare meetings and materials, coordinate stakeholders, plan travel, handle confidential information, and support strategic projects to maximize executive leverage and drive business outcomes.

Serve as the global customer success and activation lead for Harvey's law school program. Deliver product training and demos, onboard new schools, build scaled tech-touch playbooks, maintain CRM and portfolio reporting, support geo managers, drive activation milestones, and translate school feedback into product and program improvements.

Lead and coach a team of SMB Account Executives in the Chicago region to sell Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and drive a disciplined sales process (MEDDPIC or similar). Act as a player-coach on strategic deals and establish a high-performance local sales cadence to hit quarterly and annual revenue targets.

Global customer success lead for Harvey's law school program. Own product training, onboarding, activation, reporting, and CRM maintenance across 100+ schools. Build playbooks and a scaled tech-touch model, support signings and early activation, partner with Legal Engineers to drive product improvements, and act as the expert escalation for geo managers to ensure adoption and account health.

Provide hands-on IT support for NYC employees, manage onboarding/offboarding, administer Google Workspace, Okta, MDM, and SaaS tools, troubleshoot hardware/software/A/V, maintain asset inventory, drive automation and process improvements, and collaborate with security and engineering to ensure reliable, secure workplace technology.

Serve as the global customer success lead for Harvey’s Law School program, owning product training, onboarding, scaled tech-touch playbooks, portfolio reporting, CRM maintenance, and activation across 100+ schools. Coordinate with geo managers, legal engineers, and stakeholders to drive adoption, capture learnings, and translate feedback into program and product improvements.

Lead global customer success and activation for Harvey's law school program. Own product training, onboarding, demos, CRM upkeep, portfolio reporting, and scaled tech-touch playbooks. Collaborate with geo managers, Legal Engineers, and stakeholders to drive activation, surface risks, and iterate on program improvements across 100+ schools.

Manage quote-to-cash operations: validate and process orders, support Salesforce opportunity and quoting workflows, triage deal ops tickets, assist CRM/CPQ enhancements, enable sales and identify process improvements.

Lead go-to-market strategy for a core product area: define positioning, plan and execute launches, drive post-launch adoption, create sales and customer assets, conduct customer and competitive research, and partner cross-functionally with Product, Sales, Growth, and Enablement to drive adoption and revenue.

Own go-to-market strategy for a core product area: define positioning and messaging, lead product and feature launches, create sales- and customer-facing assets, run customer and competitive research, enable sales and growth teams, and drive adoption and revenue through cross-functional execution and post-launch iteration.