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Analyze client adoption and usage data, build models and dashboards, codify transformation playbooks, synthesize engagement learnings, create executive-ready communications, and coordinate Legal Engineering, GTM, and Customer Success teams. The role supports AI transformation engagements for legal and professional services organizations, develops repeatable methodologies, tracks workstreams, and contributes to thought leadership. Travel is required up to 25% of the time.

Analyze client adoption and usage data, build dashboards and impact analyses, and develop repeatable transformation playbooks and frameworks. Support strategic engagements through workflow analysis, stakeholder mapping, tracking, and executive-ready presentations. Coordinate across Legal Engineering, GTM, and Customer Success, synthesize engagement learnings, and contribute to thought leadership on AI transformation.

Leads Harvey’s Detection and Response organization, strategy, and technical direction across production and corporate environments. Responsibilities include hiring and developing security personnel, directing major incident response, building detection and response automation, advancing threat hunting and forensic capabilities, establishing crisis-readiness processes, coordinating cross-functional investigations, and driving post-incident improvements. The role partners with engineering, infrastructure, IT, legal, privacy, communications, and customer trust teams to protect sensitive customer data.

Leads Harvey’s Detection and Response organization, owning security detection strategy, incident response, crisis readiness, threat hunting, forensic investigations, and response automation across production and corporate environments. Builds and develops the team, establishes 24/7 coverage, partners cross-functionally on sensitive incidents, improves detection engineering, and drives post-incident corrective actions. The role requires strong technical depth in cloud, operating systems, networking, identity, attacker tradecraft, and security operations leadership.

Administer and optimize Zendesk as the primary CX systems platform, including workflows, automations, integrations, reporting, AI features, governance, and reliability. Support adjacent platforms such as Planhat and Sierra, evaluate new CX tools, manage enhancement backlogs, lead configuration projects, coordinate testing and deployments, maintain documentation, meet support SLAs, and enable CX teams. Partner with Support, Customer Success, Integrations, Data, and Security teams to translate operational needs into scalable systems.

Drives sales of Harvey’s AI solutions to mid-sized law firms and corporate and financial services clients. Owns named accounts, manages the full customer lifecycle, prospects, conducts tailored product demonstrations, negotiates contracts, achieves revenue targets, and maintains pipeline forecasts and CRM hygiene. Builds executive and user relationships, leads complex consultative sales cycles, collaborates with product and engineering teams, develops sales playbooks, and occasionally travels to meet customers.

Build and own global workforce planning for a 24/7 customer experience organization. Develop demand and capacity forecasts, staffing models, schedules, scenario plans, workforce metrics, reporting, and tooling. Partner with regional leaders and cross-functional teams to optimize coverage, hiring, automation impact, service quality, employee sustainability, and costs across regions and customer segments.

The Senior Integrated Campaigns Manager will lead Harvey’s global integrated campaign strategy, defining audiences, positioning, messaging, and coordinated programs across digital, social, communications, partnerships, events, and field marketing. The role connects campaign investments to engagement, pipeline, revenue, and ROI; uses research, analytics, and competitive insight to optimize performance; and develops AI-native approaches for research, creative development, personalization, localization, experimentation, and analysis.

Leads Harvey’s global integrated campaign strategy from audience segmentation and positioning through execution, measurement, and optimization. Partners with Product, Sales, communications, events, alliances, and field marketing to create coordinated programs that build awareness, engagement, pipeline, and revenue. Develops evidence-based messaging, manages campaign investments, establishes measurement rigor, and builds AI-enabled marketing processes across research, creative development, personalization, localization, and performance analysis.

Lead North America SMB Sales Managers and own regional sales performance. Build scalable sales processes, forecasting, pipeline generation, territory strategy, onboarding, enablement, and coaching programs. Hire and develop managerial talent, maintain executive customer relationships, localize the sales playbook, and partner cross-functionally to drive complex SaaS sales across legal and professional services.