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Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Lead full-cycle recruitment for business roles, partner with leaders on hiring strategies, and enhance recruiting operations during rapid growth.

The Staff Software Engineer will design and build AI platform systems, focusing on context management and model integration, driving infrastructure quality for legal applications.

The role involves providing legal guidance on AI-related issues, partnering with Product and Engineering teams, and ensuring compliance with regulations.

Owner of Support Operations analytics: build and maintain dashboards and recurring reports, track cSAT/TTR/QA/escalations, instrument Zendesk, connect support to product/customer data, design feedback loops, measure AI-driven support impact, quantify cost of bugs/features, and support ad-hoc analysis for leadership.

The Executive Assistant will support VPs and teams by managing calendars, coordinating meetings, handling travel, and assisting with projects while maintaining discretion and professionalism.

Lead implementation and adoption of Harvey's AI/LLM platform for 40+ mid-market clients. Provide training, drive engagement and advocacy, monitor health and success metrics, create scalable playbooks and documentation, surface customer feedback to product teams, and ensure renewal and expansion readiness.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.

The Staff Software Engineer, Backend Platform at Harvey will develop and maintain backend frameworks, create and improve APIs, introduce modern architecture patterns, and enhance reliability and observability in the platform to boost engineering productivity.

Join Harvey's legal team as a Privacy Counsel, focusing on privacy laws, compliance, and AI governance while working with engineering and product teams.