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Provides high-touch technical support and escalation management for strategic enterprise customers. Responsibilities include resolving complex support issues, coordinating with Engineering, Product, Security, and Customer Success, managing incident communications, documenting root causes, improving runbooks and support tooling, and supporting senior customer stakeholders. The role requires strong technical troubleshooting, polished communication, sound judgment under pressure, and ownership of customer outcomes in a fast-scaling environment.

Own the architecture and technical direction of Harvey’s central data platform. Build ingestion across streaming, batch, CDC, and connectors; operate Snowflake warehousing and orchestration; create transformation, compute, and self-service frameworks; and develop real-time processing. Establish data quality, observability, lineage, governance, PII protection, access controls, and multi-region residency. Mentor engineers, define standards, and collaborate across Analytics, Data Engineering, Product, and Infrastructure.

Own the architecture and technical direction of Harvey’s central data platform. Build ingestion, CDC, streaming and batch pipelines into Snowflake; operate orchestration and transformation frameworks; create self-service tooling; and develop real-time processing, quality, observability, lineage, governance, PII protection, and multi-region residency capabilities. Establish technical standards, mentor engineers, and collaborate across Analytics, Data Engineering, Product, and Infrastructure.

Build and lead Harvey’s central data platform, including streaming and batch ingestion, CDC, Snowflake warehousing, orchestration, transformation frameworks, real-time processing, self-service tooling, and data quality, lineage, and governance. Establish secure patterns for PII, access control, retention, and multi-region data residency while setting technical direction and mentoring a growing team.

Build and lead Harvey’s central data platform, including streaming and batch ingestion, CDC, Snowflake warehousing, orchestration, transformations, real-time processing, and self-service tooling. Establish data quality, observability, lineage, governance, PII protection, access controls, and multi-region data residency. Own architecture and technical direction while setting standards, mentoring engineers, and partnering with Analytics, Data Engineering, Product, and Infrastructure teams.

Own renewals, expansions, retention, and adoption across a high-volume enterprise account portfolio. Lead scaled customer engagements, QBRs, value reviews, and enablement sessions; monitor customer health and adoption data to identify churn risks; advise customers on integrating AI solutions into workflows; and collaborate with Sales, Product, and Legal Engineering on customer insights, roadmap influence, and scalable success processes.

Lead engineering projects across product lines at Harvey, focusing on AI integration and building secure applications for various platforms.

As a Staff Software Engineer at Harvey, you will lead engineering projects, develop secure AI-driven applications, and scale processing systems while collaborating with cross-functional teams.

As an Innovation Product Manager, you'll partner with law firms to design AI-powered workflows, oversee deployments, and ensure integration into legal practices.

The Software Engineer will build AI agents for legal professionals, optimizing performance through design, model selection, and evaluations while collaborating with customers and teams.