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Legal Innovation Partners at Harvey advise law firms on AI transformation, support innovation leaders, and advance legal AI thought leadership.

Supports quote-to-cash execution by reviewing and processing customer orders, maintaining Salesforce opportunities and quoting workflows, managing deal operations support queues, and assisting with CRM and CPQ enhancements. The role partners with Sales, Finance, Legal, and Operations on requirements gathering, testing, workflow rollouts, enablement, process documentation, and continuous improvement.

The Senior Analyst, Recruiting Operations uses hiring data to support workforce decisions. Responsibilities include building recruiter capacity models, creating dashboards for funnel health and recruiting performance, ensuring recruiting data quality, identifying trends and risks, and partnering with Finance and People leadership on hiring plans, headcount, and forecasts. The role requires strong analytical, forecasting, reporting, data interpretation, and cross-functional communication skills.

Manage relationships with 40+ mid-market clients, leading AI platform implementation, user training, adoption, and ongoing success. Develop scalable playbooks, self-service resources, email cadences, and automation. Monitor customer health, adoption metrics, satisfaction, renewals, and expansion opportunities. Serve as a trusted advisor, advocate for clients internally, and communicate insights to product and service teams. Professional Portuguese proficiency is required; Spanish is preferred.

Manage and build Harvey’s CX knowledge and enablement function, including knowledge architecture, governance, training, onboarding, competency standards, quality assurance, and release readiness. Lead the team maintaining content for human and AI consumers, consolidate fragmented knowledge systems, measure ramp and resolution outcomes, and partner with Product, Engineering, AI Support, and GTM Enablement. Use AI to improve content creation, gap detection, and operational leverage.

Own full-cycle recruiting for go-to-market roles across Sales, Customer Success, Partnerships, and Revenue Operations. Build diverse talent pipelines, advise hiring managers, improve recruiting processes, track hiring metrics, manage multiple requisitions, and deliver a high-quality candidate experience across North American locations.

Leads Harvey’s North American Mid-Market sales organization, managing sales managers and owning regional revenue targets. Responsibilities include hiring and developing leadership talent, creating scalable sales playbooks, overseeing forecasting and pipeline health, defining territories and coverage models, driving go-to-market execution, coaching teams, managing strategic customer relationships, and partnering cross-functionally and globally to scale complex SaaS sales across legal and professional services.

Manage global workplace projects and programs, including office moves, openings, health and safety, emergency response, sustainability, design standards, vendor contracts, and workplace technology rollouts. Own project scope, schedules, budgets, risks, vendors, and stakeholder communication. Build scalable playbooks and portfolio plans for regional teams, coordinate with IT, Security, AV, HR, Legal, and facilities partners, and occasionally lead office moves or buildouts directly.

Leads North American mid-market sales across legal and professional services, managing frontline sales managers and owning regional revenue targets. Responsibilities include hiring and developing leaders, scaling the sales organization, creating sales playbooks, managing forecasting and pipeline rigor, designing territories, driving go-to-market strategy, overseeing deal execution, and developing strategic customer relationships. The role partners cross-functionally and globally to build a repeatable, high-performing SaaS sales motion.

Own the strategy, roadmap, and execution for a core agent experience at Harvey. Lead development of intuitive tools for editing, refining, verifying, and inspecting AI-generated work. Partner with design, engineering, applied AI, research, and platform teams to simplify complex workflows, validate ideas with customers, and guide product investment using feedback and usage data.