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Own the architecture and technical strategy for Harvey’s web platform, including Next.js, Vercel, Sanity, APIs, integrations, data foundations, CI/CD, testing, observability, security, and performance. Lead AI/ML web workflow adoption, partner with product, security, and infrastructure teams, and mentor a small front-end-focused engineering team. The role requires staff-level technical ownership, deep backend and systems expertise, and experience operating reliable production platforms.

Lead the architecture and technical strategy for Harvey’s web platform, including Next.js/Vercel, Sanity, integrations, data foundations, CI/CD, observability, testing, and performance. Build reliable systems connecting marketing, analytics, CRM, and GTM platforms; integrate AI/ML into web workflows; partner with security and infrastructure teams; and mentor a small front-end-focused engineering team.

Build and optimize agentic AI systems for legal workflows: design actions/environments, manage prompts and context, select models and tools, implement low-latency execution infrastructure, develop evaluations, and improve observability to drive agent performance and product iteration.

Manage full sales lifecycle for SMB legal and professional services clients: prospect, qualify, demo, negotiate, and close high-velocity, consultative AI SaaS deals. Build relationships with decision-makers, maintain pipeline and CRM hygiene, collaborate cross-functionally to tailor solutions, and create SMB sales collateral and processes to drive growth.

Lead end-to-end qualitative, quantitative, and mixed-methods research for core product areas. Influence roadmaps by surfacing unmet legal user needs, synthesize insights into compelling recommendations, build or prototype research tooling and integrations, and partner closely with PMs and designers to raise research quality and speed. Drive strategic, cross-team research programs and mentor partners to develop stronger research instincts in a fast-moving AI product environment.

Own integrations program operations: intake and triage requests, manage ISV/technology partners, run early-access programs, coordinate cross-functional launches, and build scalable processes, documentation, and automation for API/MCP-based integrations.

Own integrations partner operations: intake and triage requests, manage ISV relationships, run early-access programs, coordinate cross-functional launches, and build scalable processes, documentation, and automation to support APIs, MCP servers, and third-party connectors.

Serve as the connective tissue between Product, Engineering, and GTM to build product operating systems. Establish voice-of-customer systems, KPIs, dashboards, intake frameworks, and launch/EAP processes. Drive cross-functional alignment, roadmap planning, and post-launch monitoring to scale product teams and translate qualitative and quantitative signals into clear roadmap recommendations.

The Product Operations Manager ensures efficient product development by coordinating between Product, Marketing, and GTM teams while managing feedback, launches, and improvement processes.

As a Staff Product Designer, you'll manage projects from ideation to launch, creating intuitive designs and collaborating with cross-functional teams to enhance user experience with AI integration.