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Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.

Drive top-of-funnel pipeline by identifying and researching target accounts, engaging prospects via email/phone/social, qualifying inbound/outbound leads, collaborating with Sales and Marketing to refine messaging, and maintaining CRM records to build and nurture early-stage pipeline.

Leads the product design vision and team for Cyberhaven’s Flow data security platform. Owns end-to-end UX, AI-agent interaction patterns, research, design systems, usability measurement, and platform migration experience. Partners with executive, product, engineering, and customer teams to shape strategy and roadmap. Coaches designers, raises design quality, represents customer needs, and develops a scalable design function for complex enterprise security software.

Own engineering leadership’s operating cadence, strategic program execution, business reviews, metrics, organizational planning, and executive communications. The role coordinates complex cross-functional initiatives, improves release and planning predictability, surfaces risks, and drives accountability without direct authority. It also builds AI-assisted dashboards and automations connecting Jira, Notion, GitHub, and Slack to streamline reporting, status collection, and decision support.

Own organization-wide technical program planning, execution, release predictability, engineering metrics, operating cadences, and executive business reviews. Lead complex cross-functional initiatives, establish reporting and governance standards, surface risks, and drive accountability without formal authority. Design AI-enabled dashboards and automations integrating Jira, Notion, GitHub, and Slack to improve reporting, workflow execution, and leadership visibility across distributed engineering teams.

Own the end-to-end sales process for mid-market accounts across Southern California, including prospecting, pipeline development, qualification, presentations, negotiation, closing, upselling, and cross-selling. Build trusted customer and partner relationships, develop strategic alliances, identify client needs, and achieve software and services growth targets. The role requires cybersecurity SaaS sales experience and the ability to explain technical concepts to diverse audiences.

Leads regional enterprise sales for cybersecurity software across the Southeast. Responsibilities include building and coaching Account Executive and Enterprise Systems Engineer teams, exceeding sales targets, expanding Global 2000 accounts through land-and-expand strategies, developing C-level and channel relationships, managing complex platform deals, forecasting, pipeline development, proof-of-concept programs, and cross-functional collaboration.

Own the full enterprise sales cycle across the Southeast territory, from prospecting and qualification through pitching, negotiation, and closing. Build pipeline, exceed software and services growth goals, expand existing accounts, and establish trusted relationships with customers, partners, and strategic alliances. The role requires selling cybersecurity software, including data security and DDR solutions, to enterprise clients and closing large $250,000–$1,000,000 deals.

Own the full enterprise sales cycle across the Mid Atlantic territory, from prospecting and lead qualification through presentations, negotiations, and closing. Build pipelines, exceed software and services growth targets, expand existing accounts, and develop partner relationships. The role requires selling cybersecurity software, explaining technical concepts, closing large enterprise deals, and building long-term customer and alliance relationships in the Greater Philadelphia area.