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Provides domestic customer and sales support for dental equipment, furniture, and digitally connected products. Troubleshoots technical issues through phone and email, researches and resolves inquiries, escalates defects, follows up with customers, and supports quoting, order processing, and product configuration. The role requires customer service expertise, mechanical and technical troubleshooting abilities, knowledge of pneumatic, hydraulic, electrical, and network systems, and familiarity with Microsoft Office, ERP, and CRM tools.

Build and optimize real-time and batch data pipelines, integrations, data warehouses, ETL processes, and reconciliation systems. Develop complex SQL queries, APIs, analytic reports, and data tools while supporting production pipelines and troubleshooting data integrity issues. Partner with architects, analysts, developers, and cross-functional teams to improve data reliability, quality, scalability, and accessibility across cloud and on-premises environments.

Leads enterprise systems architecture, integration, configuration, and sustainment for line-of-business applications. Serves as the senior technical authority for complex troubleshooting, platform strategy, design standards, vendor evaluation, and technology roadmaps. Partners with IT and business teams to translate needs into scalable solutions, manages technical risks and priorities, improves engineering processes, and mentors engineers and analysts. The role requires deep full-stack, systems design, integration, and enterprise architecture expertise.

The Director of Global Product Management leads product management teams for dental products, overseeing strategic vision, competitive analysis, and market share growth while mentoring the team and driving brand awareness.

The Senior Quality Assurance Specialist is responsible for managing the Quality Management System, internal audits, cross-functional team collaborations, and continuous improvement initiatives related to quality processes.

The Manager of Supplier Quality Engineering oversees quality assurance for sourced materials, manages supplier processes, and ensures compliance with quality standards, focusing on continuous improvement and project direction for new product introductions.

Designs, develops, tests, debugs, and documents software/firmware for embedded systems. Works independently on engineering projects, leads design reviews, coordinates verification testing, and collaborates with cross-functional teams.

Provide multi-channel Tier 2 software support for A-dec SaaS and connected products: diagnose connectivity and API issues, assist onboarding, support releases, maintain knowledge base, liaise with product and sales, and educate dealer partners and internal teams.