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Provides domestic customer and sales team support for dental equipment, furniture, and digitally connected products. Troubleshoots technical issues by phone and email, researches and escalates defects, processes orders, generates quotes, configures products, explains policies, and follows up to ensure resolution. The role requires strong customer service, communication, organization, and problem-solving skills, with preferred experience in mechanical and technical troubleshooting.

The Director of Global Product Management leads product management teams for dental products, overseeing strategic vision, competitive analysis, and market share growth while mentoring the team and driving brand awareness.

The Senior Quality Assurance Specialist is responsible for managing the Quality Management System, internal audits, cross-functional team collaborations, and continuous improvement initiatives related to quality processes.

The Manager of Supplier Quality Engineering oversees quality assurance for sourced materials, manages supplier processes, and ensures compliance with quality standards, focusing on continuous improvement and project direction for new product introductions.

Lead A-dec's enterprise application portfolio (ERP, CRM, PLM, CPQ, MES), manage vendor relationships, platform upgrades, and integrations. Direct developers building integration middleware and custom applications, collaborate with stakeholders, mentor the team, propose technology investments, and manage budgeting and operational governance.

Leads the strategy, roadmap, growth, and transformation of digital product solutions, including customer-facing web and mobile applications, digital content, and AI initiatives. Establishes governance, KPIs, business cases, and continuous improvement practices while partnering across product, technology, data, and customer experience teams. Directs organizational capability development, talent assessment, supplier partnerships, and transformation of technical communications and engineering operations into a digital center of excellence.

Designs, develops, tests, debugs, and documents software/firmware for embedded systems. Works independently on engineering projects, leads design reviews, coordinates verification testing, and collaborates with cross-functional teams.

Lead marketing operations and demand generation by managing marketing systems (automation, CRM, Wrike), campaign operations, reporting, paid media, vendor relationships, budgets, and a small team. Drive process improvement, launch coordination, audience segmentation, lead nurturing, analytics, and cross-functional execution to optimize marketing effectiveness and ROI.

The Sr AI Engineer designs and develops AI solutions to optimize business operations, integrating machine learning capabilities to enhance decision making and automation across functions such as supply chain and finance.

The QA Manager ensures A-dec's Quality Management System meets regulatory standards, leads QA teams, drives quality initiatives, and improves quality processes.